Join the Alpaca Team: Revolutionizing Financial Services through Technology
Alpaca, a fast-growing Series B fintech company, is seeking a highly skilled and dedicated Brokerage Client Service Associate to join our globally distributed team. As a pioneer in the API-first stock and crypto platform, we're empowering developers and businesses worldwide to build innovative trading algorithms, applications, and brokerage services. With over $120 million in funding and a team of experts from diverse backgrounds, we're making a tangible impact in the financial services industry.
About Us
At Alpaca, we're passionate about harnessing the power of technology to democratize access to financial markets. Our team of over 150 members, spread across the globe, is united by a shared vision of creating a more inclusive and efficient financial system. With a strong focus on open-source contributions and community building, we're committed to driving innovation and growth in the fintech space.
The Role: Brokerage Client Service Associate
As a Brokerage Client Service Associate, you will be the first point of contact for our clients and broker partners, providing exceptional service and support to drive satisfaction and loyalty. This is a critical role that requires a unique blend of technical knowledge, communication skills, and problem-solving abilities.
Key Responsibilities
- Assist clients and broker partners with service needs and issues, providing timely and effective resolutions.
- Submit and process operational requests, such as funds distributions, cash and stock journals, account updates, and ACATs initiation.
- Research and respond to client inquiries related to form submissions, transfers, and other operational items.
- Collaborate with internal teams, including trading desk, brokerage operations, sales, solutions, customer success, engineering, and product teams, to resolve client issues.
- Ensure accurate and successful submission of new business paperwork.
- Demonstrate a positive and resilient demeanor in a fast-paced environment, with the ability to make decisions within general guidelines.
- Apply basic understanding of KYC and client onboarding processes to support client satisfaction.
Essential Qualifications
To succeed in this role, you will need:
- 1-2 years of experience in the securities industry, with a strong understanding of FINRA, Federal, and SEC regulations.
- FINRA Series 7 license or the ability to obtain within the first 3 months of employment.
- Strong attention to detail, accuracy, and reliability, with the ability to thrive in a fast-paced environment.
- Excellent written and communication skills, with the ability to collaborate effectively in a remote team environment.
- Adaptability and a willingness to take ownership of new responsibilities in a changing business and regulatory environment.
- A passion for Alpaca's mission and a desire to contribute to our success story.
Preferred Qualifications
While not essential, the following qualifications will be considered a plus:
- Additional experience in the fintech or financial services industry.
- Knowledge of API-first platforms and their applications.
- Familiarity with trading algorithms and brokerage services.
What We Offer
At Alpaca, we're committed to supporting the growth and well-being of our team members. Here's what you can expect:
- A competitive salary and stock options to align with your performance and contributions.
- Comprehensive benefits, including health insurance, starting on day 1, with varying coverage depending on your location.
- A one-time USD $500 new hire home-office setup stipend to help you create a productive workspace.
- A monthly stipend of USD $150 via a Brex Card to support your ongoing work needs.
- The opportunity to work with a talented and dedicated team, as well as innovative clients and partners from around the world.
Career Growth and Development
At Alpaca, we're dedicated to helping our team members grow and develop their skills. As a Brokerage Client Service Associate, you'll have access to:
- Ongoing training and support to stay up-to-date with industry developments and regulatory changes.
- Opportunities to take on new challenges and responsibilities, with a clear path for career advancement.
- A collaborative and dynamic work environment that encourages innovation and creativity.
Our Culture and Work Environment
At Alpaca, we pride ourselves on our inclusive and supportive culture. As a remote team, we value flexibility, autonomy, and open communication. Our team members are passionate about their work and are committed to making a positive impact in the financial services industry.
Why Join Alpaca?
If you're looking for a challenging and rewarding role with a dynamic and innovative company, Alpaca is the perfect fit. You'll have the opportunity to:
- Be part of a fast-growing fintech company with a strong vision for the future.
- Work with a talented and diverse team, with a global perspective and a shared passion for innovation.
- Develop your skills and expertise in a supportive and collaborative environment.
- Make a tangible difference in the financial services industry, with a company that's committed to driving positive change.
Take the Next Step
Are you ready to join the Alpaca team and contribute to our mission of revolutionizing financial services through technology? If you're a motivated and dedicated professional with a passion for innovation and customer satisfaction, we encourage you to apply for this exciting opportunity.
Alpaca is an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We welcome applications from candidates who share our values and are committed to making a positive impact in the fintech industry.
Apply Now