Accendra Health is focused on simplifying healthcare access through its brands, Apria and Byram Healthcare. The Bilingual Branch Coordinator plays a vital role in providing excellent customer service, ensuring timely processing of orders, and obtaining necessary documentation for insurance billing.
Responsibilities
- Act as first point of contact to patients arriving in person
- Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary
- Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry
- Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally
- Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible
- Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
- Perform outbound customer satisfaction calls to patients and referrals
- May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment
- May perform functional tests on certain respiratory equipment
- Performs other duties as required
Skills
- High School Diploma or equivalent
- At least one-year related work experience
- Bilingual Proficiency (Spanish/English)
- Organizing
- Problem Solving/Analysis
- Patient Focused
- Teamwork
- Time Management/Multi-tasking
- Effective communication in person, on the phone and electronically
- Intermediate to advanced computer skills
- Proficient working within multiple systems at once
- Both Spanish and English (reading, writing, verbal) Proficiency
- Intermediate level math skills
- At least two years' experience in an office environment, healthcare setting or call center
- Experience utilizing multi-line phone-system
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
Company Overview
Apria is a leading provider of home healthcare equipment and related services across the USA, serving approximately 2 million patients from our 270+ locations. It was founded in 1992, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 5001-10000 employees. Its website is http://www.apria.com.
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