Job Title: Azure Infra Support
Location: Remote
Job Type: Contract
Job Description:
The Senior Infrastructure Performance Consultant is a customer-facing technical consultant responsible for diagnosing, optimizing, and future-proofing Interaction deployments in complex enterprise environments.
This role provides both reactive performance troubleshooting consultancy and proactive infrastructure optimization services to ensure customers achieve scalable, stable, and high-performing Interaction environments.
Required Skills & Qualifications:
Technical Expertise
• Strong knowledge of Azure, AD/Entra ID, reverse proxies, WAF, load balancing, IIS, SQL performance, networking, and HA/DR.
• Desirable: API gateways, enterprise performance tuning, monitoring tools.
Professional Experience:
• 8+ years in Infrastructure Architecture, Systems Engineering, Performance Engineering, Consulting, or L3/L4 support.
• Experience in customer-facing consulting and enterprise IT.
Consulting Skills
• Strong troubleshooting methodology, communication skills, documentation ability, and stakeholder management.
Key Responsibilities:
1. Reactive Performance Consultancy
• Investigate complex performance issues across application servers, SQL, authentication, network, proxies, WAF, API routing, and load balancing.
• Deliver RCA reports and prioritized remediation plans.
• Partner with Support for escalations.
2. Proactive Infrastructure Optimization
• Deliver packaged services: Health Checks, Architecture Reviews, Performance Assessments, Capacity Planning.
• Develop checklists, benchmarks, and advisory reports.
• Present findings to customer technical leadership.
3. Architecture Advisory & Best Practices
• Define validated deployment patterns for enterprise environments.
• Advise on scaling, HA/DR, authentication, API routing, WAF tuning, and segmentation.
• Document recurring issues and create guidance assets.
4. Cross-Functional Collaboration
• Work with PS, Support, Product, PMs, and Customer Success for smooth handoffs and risk identification.
• Provide feedback into the product roadmap.
5. Practice Development & Commercial Impact
• Contribute to building the Infrastructure Performance practice.
• Support SOW creation, pricing, templates, and pre sales for complex engagements.