Evolv is a mission-driven company dedicated to making a real difference in society. They are seeking an Associate Technical Sales & Solutions Engineer to support system installations, training, and customer success during deployments.
Responsibilities
- Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite
- Join live customer installations to understand a real-world deployment
- Be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards
- Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site
- Become a professional at delivering operator training across our core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment
- Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared
- Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support
- By Month 3, be able to execute the entire deployment process solo for installations up to 4 systems
- Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs
- Earn Professional Certification covering core presales activities and documentation standards
- Confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps
- Learn and apply channel partner certification processes for deployment: Create professional installers across all Evolv products
- Train partners to be effective operator trainers who meet Evolv standards
- By Month 12, demonstrate the capability to serve as the onsite lead for major deployments when needed—owning plan, execution, quality, safety, and stakeholder communications
- Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence
- Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards
- Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use
- Provide on-site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff
- Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3–5 days away from home per week
- Expect some nights and weekends, as many customers operate during peak event times
- Maintain professional certifications across Evolv Express and Expedite systems
- Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration, ensuring smooth system activation
Skills
- Ability to lift and position proprietary equipment, using safety gear and trained techniques for safe handling
- Capability to stand and perform physically demanding tasks for extended periods
- Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3–5 days away from home per week
- Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration, ensuring smooth system activation
- Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite
- Join live customer installations to understand a real-world deployment
- Install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards
- Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations)
- Become a professional at delivering operator training across core verticals (education, healthcare, sports & entertainment)
- Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared
- Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support
- Execute the entire deployment process solo for installations up to 4 systems
- Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs
- Earn Professional Certification covering core presales activities and documentation standards
- Confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps
- Learn and apply channel partner certification processes for deployment
- Create professional installers across all Evolv products
- Train partners to be effective operator trainers who meet Evolv standards
- Demonstrate the capability to serve as the onsite lead for major deployments when needed
- Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence
Benefits
- Competitive target bonus
- Equity
- Comprehensive benefits package
Company Overview
Evolve offers rental services for vacation with modern approach to hospitality and property. It was founded in 2011, and is headquartered in Denver, Colorado, USA, with a workforce of 501-1000 employees. Its website is http://evolve.com.
Apply Now