- Device Administration and Monitoring
Identify the condition for loss of connectivity Setup user profiles for skids monitored remotely Provide Probe health monitoring
- OGOL Administration and Helpdesk
Assist with Onboarding forms &/ Onboarding Execute Manual Data Entry Administrate system user credentials
- Reporting - Periodic Internal and External
Contribute to Achieve Acceptable Service Level on Assigned Tasks
- Address “How-To” questions on forms and procedures
- Locate and distribute reference material
- Follow the direction and guidance provided by the senior team members
- Take ownership of shared mailboxes and phone inquires
- Attend the trainings and complete them on time
- Participate in team meetings
- Report any issues and offer process improvements as observed
- Team member must exhibit regular attendance, punctuality, willing to work for extended hours to meet the deadlines
- Responsibilities may be added or removed as the team is developed.
- Willingness to work NA and EMEA working hours (3pm – 12am or 5.30pm – 2.30am IST)
- Willingness to have flexible hours to allow for interactions with other regions.
- Willing to travel on occasion for training or other meetings
- Additional Job Description
Proficient in MS Office
Ability to take initiative, collaborate with other teams, and prioritize time effectively to deliver high quality results in a timely manner, Self-starter possessing solid communication skills, Demonstrated attention to detail along with organization qualities.
Originally posted on Himalayas
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