Liberty Mutual Insurance, a leading global property and casualty insurer, is seeking a highly skilled and customer-focused Associate Gold Customer Service Representative to join our team. As a purpose-driven organization, we are committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. If you are passionate about delivering exceptional customer experiences and have a strong desire to make a positive impact, we encourage you to apply for this exciting opportunity.
Since 1912, Liberty Mutual Insurance has grown into the sixth largest global property and casualty insurer, based on 2020 gross written premium. Our organization is built on the belief that progress happens when people feel secure. We work hard every day to support our customers and our people, so they can protect their families, build their businesses, and invest in their futures. With over 45,000 employees worldwide, we are proud to support a diverse, equitable, and inclusive workplace where everyone feels a sense of community, belonging, and can do their best work.
At Liberty Mutual Insurance, our Common Purpose is the guiding principle that exemplifies the way we behave. It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors. We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy.
The Gold Service program contributes to Safeco's position as a leader in the independent agency channel. Through Gold, we provide industry-leading expertise to help our independent agents grow and care for their customers 24 hours a day/7 days a week/365 days a year. Our support not only improves customer experiences but also allows agents to focus on other areas of their business, like promoting quality growth for Safeco.
As an Associate Gold Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and supporting our independent agents. Your key responsibilities will include:
To be successful in this role, you will need:
At Liberty Mutual Insurance, we value our employees and offer a range of benefits and opportunities to support their growth and well-being. These include:
We are proud to offer a flexible work environment that supports our employees' needs. As an Associate Gold Customer Service Representative, you will have the opportunity to work remotely, with some potential in-office requirements depending on your location. Our culture is built on the principles of integrity, expertise, care, and compassion, and we strive to create an environment where employees can succeed both professionally and personally.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role.
Liberty Mutual Insurance is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.
The following states are excluded from eligibility: Arizona, Alaska, Alabama, California, Hawaii, Georgia, Kentucky, Illinois, Maryland, Montana, New York, and Washington DC.
Our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays. All schedules will start between 10:30 a.m. and 1 p.m. EST and include at least one weekend day (Saturday and/or Sunday) each week. Paid training is provided, with mandatory attendance required for the duration of training, and performance will be continually assessed throughout.
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