Job Description:
• Develop and execute Digital Solutions & Technology operations strategy aligned with Obsidian’s growth, compliance needs, and culture.
• Lead day-to-day operations, including infrastructure, cloud environments, enterprise systems, and lab/scientific software.
• Manage MSP resources, ensuring high-quality support and service levels.
• Partner with Info Security lead to ensure robust cybersecurity and data protection.
• Optimize Digital Solutions & Technology processes (incident, problem, change management) and drive adoption of best practices, with a strong emphasis on ITIL and change management in a controlled, regulated environment.
• Manage vendor relationships and operations budget.
• Support onboarding/offboarding, access management, and end-user training.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Identify, assess, and mitigate IT risks; develop and maintain business continuity and disaster recovery plans.
• Work closely with Facilities, Lab Operations, and other business units to ensure Digital Solutions meet evolving scientific and operational needs.
• Drive process optimization and adoption of new technologies to improve service delivery and operational efficiency.
• Define, track, and report on IT operational KPIs (e.g., uptime, ticket resolution, user satisfaction, compliance metrics).
• Prepare for and support regulatory audits (FDA, SOX, etc.), ensuring documentation and processes are audit-ready.
Requirements:
• Bachelor's degree in computer science, Information Technology, or related field with 10+ years of relevant IT experience, including leadership of IT operations in a regulated environment (biotech, pharma, or healthcare preferred).
• Experience with IT operations in agile, fast-growing companies.
• Experience with GxP systems operational support (CSV/CSA).
• Experience with change control systems and processes for GxP/SOX.
• Experience managing MSPs and IT service delivery across multiple locations.
• Strong knowledge of enterprise platforms (NetSuite, M365, ADP, Benchling, etc.) and lab/scientific software.
• Experience managing Lab IT systems.
• Excellent planning, coordination, and time management skills.
• Strong oral, written, and visual communication skills.
• Ability to build productive relationships across scientific, business, and technical teams.
• Systems thinking and sound judgment, especially in risk management and escalation
Benefits:
• comprehensive medical, dental, and vision coverage
• company contributions to health savings and retirement accounts
• ample paid time off
• access to wellness programs
• rich career growth opportunities
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