Job Description:
• Mentor Financial Counselors and Financial Planners and provide coaching on best practices.
• Continually train and develop Financial Planners and Financial Counselors.
• Consistently maintain top performance.
• Perform daily QA assessments of Financial Planners and Financial Counselors and provide feedback and mentoring.
• Ensure that Financial Planners and Financial Counselors are meeting compliance standards.
• Manage the queueing system to ensure students are assisted in the proper time frame.
• Ensure Financial Planners and Financial Counselors meet or exceed metrics assigned by Sr Director of Financial Planning.
• Fill in and perform any or all Financial Planner and Financial Counselor job functions as needed.
• Misc. duties as assigned by the Sr Director of Financial Planning.
Requirements:
• Bachelor’s degree or a combination of education and experience.
• Some Salesforce CRM experience preferred
• 9 months demonstrated results in Financial Counselor role or 2 years combined financial aid experience preferred.
• 2 years team management experience preferred.
Benefits:
• This job offers a family-like culture rooted in Love, Customer First, Excellence, and Ethics.
Apply Now
Apply Now