American Express is a company with a longstanding history of innovation and a commitment to supporting its customers and employees. The Analyst - Product VCE Optimization will play a crucial role in enhancing revenue and driving cost efficiencies by executing strategies and managing initiatives that promote sustainable growth. This position involves leveraging data analytics, monitoring competitive landscapes, and collaborating with various stakeholders to inform and align on the team's strategies.
Responsibilities
- Executing on the strategy and approach of the team’s mandate that is grounded in driving efficiency across business, grounded in customer experience
- Leveraging data and analytics to understand customers throughout the customer lifecycle to find opportunities
- Constantly monitoring competitive landscape and customer feedback to identify opportunities
- Managing on-going efficiency actions designed to reduce costs in key VCE cost buckets
- Support with product control activities that drive cost optimization or are revenue enhancing
- Ongoing tracking and dashboard management
- Collaboration with a host of enterprise partners as well as other business units to uncover insights that will inform the team's proposed strategies and support in creating alignment across many stakeholders
- Preparing annual forecasts and monthly reporting on the performance of the portfolio
Skills
- University Degree (preferably Business) with minimum 1-2 years of project management work experience
- Proven self-starter with a demonstrated ability to take initiative, drive results and champion a project from conception through implementation and evaluation
- Experience developing and managing relationships
- Proven ability to demonstrate critical thinking and problem solving skills
- Proven ability to demonstrate analytical skills, comfortable with analyzing data to draw insights to inform business strategy
- Attention to detail and unrelenting focus on quality
- Strong oral and written communication skills; emphasis on proposal development and the creation/delivery of effective presentations
- Demonstrated managing multiple projects, attention to detail and prioritization skills in a demanding environment
- Proven ability to lead change and set priorities, with capacity to be flexible and adapt with new opportunities
- Strong team player with proven ability to build relationships across the Blue Box to accomplish goals
- Must be a strongly proficient Excel and Power Point and be comfortable with the rest of the Microsoft Office suite
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services. It was founded in 1850, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.americanexpress.com.
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