Job Description:
• Assisting and working alongside Customer Services Director, Executive Service Managers and Senior Service Analysts, Account Executive, and PS Engineer.
• Documentation of customer specific protocols for installations, software loads, and unique hardware selections.
• File value growth – assist in growing account revenue through support of product acceptance/evaluation function.
• Hardware maintenance of 40+ lab-based units to peak performance.
• Preparing reports on problems and resolutions of ATM hardware related issues, working with engineering to find solutions to issues discovered, providing on-site support.
• Ability to resolve customer issues and/or escalate issues to process or tool owners.
• Ability to quickly determine next steps in problem resolution process, involving the necessary internal parties and timely updating the account team and potentially customer on progress; Managing client expectations and service requirements.
• Attending vendor and customer meetings when required; Other job-related duties as assigned.
Requirements:
• Minimum of BA/BS or relevant experience in analytical/customer services role.
• Proficient English Level (both verbal and written).
• A+ Certification, Comp TIA, N+ Certification
• Familiarity with large servers, mainframe computers, and imaging software.
• Needs to be available for all US Time Zones to coordinate with Customers and Account team.
• Excellent communication skillset to interface directly with external customers and internal NCR parties.
• Analytical and/or technical experience, preferably within NCR Services.
• General computer skills required; Microsoft Word/Excel proficiency.
Benefits:
• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k
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