Director, Customer Marketing
At Omnissa, customer experience is a top priority, evident in our thousands of loyal and happy customers globally and we are passionate about telling their stories and making their powerful voices heard.
This is a key reason why we are continuing to expand our awesome and incredibly high performing Customer Marketing team. We?re looking for a seasoned executive lead a team and expand our dynamic... customer advocacy program. Our Customer Advocacy function is not just about creating customer references and case studies, but the leader will also be responsible to bring unique experiences by building state-of-the-art briefing center(s), running successful advisory boards and other executive engagements and build a customer community.
The ideal candidate is someone who first and foremost loves working with customers, is results driven, and excels at building and expanding innovative and highly strategic programs that map to business priorities. This candidate must also love technology, embrace new challenges, and be an exceptional people manager where employee development is a priority. Reporting to the Sr. Dir of Solutions & Customer Marketing, the candidate must also love to have fun!
Qualifications
? Bachelor?s degree in marketing, business, or related field.
? Proven track record in launching and driving cross-functional customer engagement programs.
? Experience in customer advisory boards, summits, and conference speaking engagements.
? Proficiency in creating Executive Briefing Centers (EBCs) and engaging experiences.
? Expertise in customer storytelling.
? Strong relationship building skills with internal stakeholders.
? Outstanding project management and organizational skills.
? Executive presence with excellent communication skills.
? Leadership skills with a focus on team development.
? Analytical mindset with experience in data-driven decision-making.
? Ability to travel up to 10% of the time.
Responsibilities
? Develop an enterprise-class customer marketing program aligned with enterprise strategy.
? Foster brand awareness and increase sales through customer advocacy.
? Create an integrated strategy for customer engagement and advocacy.
? Activate Omnissa advocates through digital and in-person events.
? Drive process maturity to enhance team efficiency and customer experience.
? Uncover and amplify customer success stories.
? Manage advocate acquisition, development, and promotion.
? Support sales cycle and deal closure.
? Lead and develop a high-performing team.
? Establish key performance indicators for content and program evaluation.
Required Skills / Experiences
? 10-15+ years of customer marketing experience.
? Ability to create strategic plans aligned with business priorities.
? Strong writing and presentation skills.
? Problem-solving, analytical, and budget management skills.
? Experience in team building and mentoring.
? Adaptability to fast-paced environments.
Location:
We will consider remote applicants, however, if you live within a reasonable commute of one of Omnissa?s offices you'll be expected to work Hybrid.
This job requisition is not eligible for employment-based immigration sponsorship by Omnissa