Equipment Services Coordinator/ Customer Service
About the position
The Senior Equipment Services Logistics Coordinator plays a crucial role in ensuring the effective and efficient scheduling of over 15 technicians daily. This position requires immediate and direct interaction with Field Service Supervisors, customers, sales teams, and other Coca-Cola service teams throughout the day. The coordinator is responsible for identifying gaps in schedules, zone coverage, and skill sets, and provides input on adding install/service technician capacity, including overtime when necessary due to backlog volume spikes. The role involves finding solutions to scheduling exceptions, which may require collaboration with Field Service Supervisors, Team Managers, and other coordinators, as well as direct communication with customers and technicians. In addition to scheduling, the Senior Equipment Services Logistics Coordinator works within the SAP application to support bottler/client/field service activities. This includes identifying service calls that require parts ordering, performing market searches, processing purchase orders, and tracking parts. The coordinator also handles project-related work such as inventory support, planning for large order requests from sales, and processing returns. Ensuring that service calls are completed in a timely manner while adhering to service level agreements is a key responsibility. The coordinator must research ticket scheduling issues using multiple complex screens and mapping programs, making complex logic-based decisions about customer scheduling priorities when demand exceeds capacity. The role also involves coordinating all equipment requests from various sales organizations and managing requests from all parties within the Bottler Organization. This includes confirming work requests with customers, communicating with Full-Service Vending, and coordinating with Make Ready Centers for equipment needs. The Senior Coordinator is responsible for creating efficient routes for bottlers and following up to ensure execution. The position requires strong organizational skills, the ability to multi-task against various deadlines, and proficiency in system application and navigation using multiple screens.
Responsibilities
? Schedule and coordinate daily activities for 15+ technicians.
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? Interface directly with Field Service Supervisors, customers, and sales teams.
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? Identify gaps in schedules and provide input on technician capacity.
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? Find solutions to scheduling exceptions and collaborate with various teams.
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? Work in SAP to support service activities and manage parts ordering.
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? Handle project-related work such as inventory support and processing returns.
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? Ensure timely completion of service calls in accordance with service level agreements.
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? Research and resolve ticket scheduling issues using complex systems.
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? Monitor and respond to incoming requests and emails related to special projects.
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? Participate in strategic initiatives to drive organizational efficiency.
Requirements
? High school diploma or GED required.
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? 1 to 2 years of experience in customer service or logistics/transportation.
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? Strong organizational skills and ability to multi-task.
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? Advanced communication skills, both verbal and written.
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? Intermediate skills in Microsoft applications.
Nice-to-haves
? Experience in the beverage industry is preferred.
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? Familiarity with SAP or similar applications.
Benefits
? Health insurance
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? Dental insurance
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? 401(k)
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? Paid time off
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? Vision insurance
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? 401(k) matching
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? Life insurance
