Customer Service Associate - Logistics
About the position Responsibilities • Use TMS system to enter & process customer orders • Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships • Communicate with associates from other shifts • Complete daily logs and checklists • Work with customer to resolve any transportation issues • Identify cost savings opportunities for the customer • Other projects and tasks as assigned by supervisor Requirements • At least 1 year of customer service experience required • Bachelor's Degree or some college preferred / High school diploma or equivalent necessary • Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment • Advanced computer skills including Excel and Outlook required • Must also be able to learn and regularly operate multiple company and customer owned transportation systems & applications • Excellent problem solving and analytical skills • Ability to adapt in a dynamic environment • Ability to work First, Second and Third Shift as needed • Flexibility with scheduling required • Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required