Coordinator, Customer Care
About the position Responsibilities • Manage the schedules of Customer Care Advisors and Beauty Coaches to ensure flawless coverage across all markets and channels. • Lead the coordination of impactful training sessions, workshops, and off-site events for new hires and seasoned staff. • Test new technical solutions and update knowledge bases and standard operating procedures. • Liaise with eCommerce, CRM, retail, and warehouse teams to coordinate new programs, promotions, and operations for the Customer Care team. • Compile and analyze customer care metrics to generate insightful reports for management. Requirements • 2-5 years of previous experience in a call center, customer care, or scheduling. • Bachelor's degree. • Strong administrative skills and excellent communication abilities. • High proficiency in Microsoft Word, Excel, and PowerPoint. Nice-to-haves • Beauty industry knowledge and luxury experience. • Fluency in French and Spanish is a plus. Benefits • Hybrid office model • Healthcare including Medical, Dental and Vision • 401k + match • Gratis • Tuition Reimbursement